Cards and Accounts

Pathward is a federally regulated financial institution that issues prepaid cards and accounts for our third-party partners and programs.

Customer guiding a computer mouse to contact Pathward.

I have a question about my prepaid card or account.

Please refer to the back of your card for your customer service phone number and website. Pathward’s customer service representatives cannot access your account details as these accounts are serviced by our partners. If you do not have access to your card, email your inquiry to for assistance and we’ll connect you with your provider. 


I have a question about my EIP or “stimulus card.”

Call the customer service number on the back of your card or visit Our tax division is not affiliated with this program. 


I am a taxpayer looking for support.

If you have a question about a refund advance loan or other tax-related product you received from a third-party partner, check your records, and please use the relevant contact information below:

H&R Block: or call 1-866-353-1266

EPS: or call 1-888-782-0860

Refund Advantage: or call 1-866-876-6648.


I have a question related to unclaimed property.

For questions relating to refund checks and unclaimed property  please visit our Unclaimed Property FAQ or you may email for assistance.


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